Refund Policy

If you're not satisfied with your subscription, you can request a full refund within 14 days of your initial order date. This money-back guarantee applies to your first subscription payment only. Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net or contact us at support@build-specs.com within that 14-day window and we'll help you start the refund with Paddle.

Every new account gets a free trial before any payment is taken — 15 days as standard, or 30 days if you signed up through a referral. Nothing is held back during the trial: it is the full product. Use that time to decide whether Build Specs is right for you before you subscribe.

Subscriptions renew automatically until canceled. You can cancel at any time and there is no long-term commitment. To avoid being charged again, cancel before your next renewal date. When you cancel, you keep access for the period you have already paid for, and you will not be billed after that.

If a trial or subscription lapses, nothing is deleted or hidden — you keep read and export access to everything you have logged; only creating new records pauses.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payments, invoicing, sales tax/VAT and subscription management. You can manage or cancel your subscription, and find your invoices, through Paddle at paddle.net using the email address you purchased with. Paddle's terms apply to your purchase; see Paddle's Buyer Terms.

If you believe you were charged in error — a duplicate charge, or a charge on an account you did not authorise — contact us at support@build-specs.com and we will look into it with Paddle.

Anything unclear before you subscribe? Email support@build-specs.com and ask first.